Collection and Delivery
Console Wizard use Parcel Force 24 and Collect + to make all of our collections and deliveries.
If you decide to use the Collect + service to send your faulty equipment to Console Wizard, then once you have completed your purchase on our website, we will email you shortly after with a shipping label that you will need to send the faulty item back to us.
You need to box your faulty item securely and well packaged in a box no bigger than 50x30x30cm (airline cabin bagge size), please print off the receipt that our website emails you and if possible include that in the box with your equipment. The total weight of the parcel cannot exceed 10KG.
Then if you look at the Collect Plus website to find the nearest drop off point to yourself
http://www.collectplus.co.uk/orders/new - Look here for your nearest drop off point.
You can drop off your parcel at the nearest drop off point seven days a week !!!
It takes approximately 3 - 5 working days to reach Consle Wizard, once your equipment has been repaired, we will ship your repaired equipment back to you via Parcel Force 24 (next day courier).
** Note we cannot deliver it back to the Colect Plus drop off point, the delivery address MUST be a valid address of your choosing. **
Parcel Force collections are made from the address that the customer supplies, Parcel Force collections are made Monday - Friday only.
You must box up your faulty equipment, making sure its well packaged and ideally print off the receipt that our website emails to you after your purchase, this makes it easier for us to book in your equipment when it reaches our premises.
Parcel Force Collections cannot be made for the same day
If you are selecting the "Collection & Delivery" option for the shipping list, then please select a day you would like your faulty console collected. This cannot be the same day as you make the purchase.
All collections must be packaged in a box, securely packaged inside the box to ensure the equipment is transported safely. Can customers also print of a copy of the order placed online and enclose this in the box with the faulty equipment.
Parcel Force shipments can weigh up to 28KG, so this means that multiple consoles can be placed in the same box to reduce shipping costs.
The repair price quoted by Console Wizard is a fixed price, based on the information you have provided to us by email, letter or in person. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.
If it is expected that additional parts are required in addition to those quoted, you will be contacted with an estimate. If you do not wish to proceed at this point you have the right to cancel the repair work. In this case you will only be charged the inspection fee of £10, plus the cost of postage and packing along with any other costs incurred by ConsoleWizard.co.uk. All cancellation requests must be made before repair work is commenced.
Repairs & Warranty
All our console repairs carry a three month warranty or six months on a reball repair.
In the unlikely event your unit becomes faulty within the warranty period please either send your console to us using our reduced rate shipping option (We are not liable for the shipping costs of the console) or bring the unit back with a copy of the receipt.
Warranty will be voided if the warranty sticker applied after the repair has been tampered with.
We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost.
We will attempt a re-repair on your unit up to 2 times (if a reflow repair is purchased) after the initial repair. If after this, the unit is still faulty (if a YLOD on a Sony PS3, BLOD on a Sony PS4 or Red Light fault on an XBOX 360) we will cover the labour under the warranty from the original repair, but the customer must cover the cost of the replacement chip needed for a reball. This is where we remove the graphics processor and fit a brand new chip, but solder it to the main board using LEAD solder, rather than UNLEADED solder (as used by the manufacturer).
Facebook Discount Voucher
The voucher you are issued with (once you have liked us on Facebook) is usable for all of our repair #s online, but cannot be used against purchases for new or preowned console sales.
Please be aware that during the course of repair it is possible that the symptoms may worsen whilst investigating the fault. ConsoleWizard.co.uk. do not take responsibility for additional faults which occur during investigation.
A refund will not be issued after 30 days of the original repair of the console, if the same fault occurs and is not fixable due to a chip failure (when a reflow(resolder) was originally purchased or a reball where the chip reballed is married to the mainboard and therefore cannot be replaced.
The consoles were the Main Chip is not replaced, but reballed with lead solder (this is because) it is married to the mainboard are :-
Slim Xbox 360
Console Wizard's Policy
No Fix - No Fee Policy, if we cannot repair your fault, then we will not charge you a fee for the work carried out by ourselves (excluding a reball repair). If a reball repair fails then there is a £15 charge to cover the cost of the replacement parts used and to cover the time taken on the repair.
If it is found that an amateur repair attempt has been carried out on the console and we are unable to repair the fault, then a £10 investigation fee will be applicable. This is to cover the work carried out by ourselves to identify the fault.
We make it our business to be honest with our customers. In the event that we do not possess the necessary knowledge to fix a problem, and that the item is not beyond economic repair (see below), no fee is charged for that service providing the console has not been opened. If the console has been opened previously there is a minimum £10 service charge.
If a problem has been diagnosed and a solution offered, but you choose not to proceed then we feel it’s only fair for us to charge for the time spent on site up to that point, this is a set fee of £10.00.
Beyond Economic Repair
This is were we class the console as not being worth repairing, this is due to the cost of the parts / labour required to repair a console. If this is the case, Console Wizard will contact the customer and notify them of this.
During the course of repair it may be necessary to clear data stored in your console's memory. This is due to the diagnostic processes and tests carried out to repair your console.
Please ensure data is backed up prior to sending your console in to us as we cannot guarantee data will be retained. Console Wizard will accept no responsiblity for loss of data held.
Failure to collect
Any console not collected with 2 months of being dropped off for repair, in accordance with the TORTS act 1977, then Console Wizard reserve the right to sell or dispose of your console to cover the repair fee or parts used to repair the console.
Until payment is received in full, Console Wizard reserves the right to withhold your console.
All terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.