Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation.

Corona Virus - November 2020 (Four Week National Lockdown)

Published : 11/03/2020 20:54:29
Categories : General Rss feed

hiCorona Virus Console Wizard


Following the Government accouncement of a 4 week national lockdown from the 5th November

to the 2nd December, we are once again having to close our public fronted side of the business.

However this time if you are local, we can  book a repair on our website and safely drop off and collect with ZERO social distancing issues. 


This means that you will have no contact with a member staff, but allows for you to get essential equipment repaired during the lockdown.

All repairs via our website are running as normal, with turn around times not affected and running as normal.


Repairs at Console Wizard prior to Lock Down

Our workshop is operating as normal, we will contact you when your item is repaired and arranged for a Zero Contact collection appointment.

Repairs via our website

We are still continuing with our Online repairs as usual, you can use all of our courier options Collect Plus, Parcel Force and Royal Mail shipping options.

Ideal solution to keep your family and yourself safe during this lockdown situation

Booking a repair via our website, is the perfect solution for the social distancing and the stay at home policy we all have to adhere to through this Covid 19 situtation.

Courier Options

Parcel Force 24 - This service will collect your faulty equipment from the address you specified when you placed the order on our website (You will need to box up your faulty item, ensuring its well packaged).

Your equipment is repaired and then sent back to the same address via the Parcel Force next day courier service (Mon - Friday).

This service means that you are not having to leave your home and put your family members or yourself at risk of infection, whilst having a faulty item repaired.

Collect Plus -  This allows you to drop off your boxed faulty item at a drop off point in your area, your equipment is repaired and then sent back to the same address via the Parcel Force next day service (Mon - Friday).


Local Repairs (Book the repair via our website) 

If you are local, then you can book the repair on our website, select the "Covid 19 - Customer Drop Off / Collect" in the shipping options. 

You will then be contacted by a staff member during our opening hours, to give you an appointment to drop off your faulty equipment.

This will be a strict appointment time and if missed then the drop off will be cancelled.

To ensure ZERO contact, please enter our building at your appointed time and drop your faulty equipment on the reception area desk and leave the building.


We will have all of your contact details from the online order you placed on our website.

Collection

Collection will be exactly the same as dropping off your equipment, a member of staff will call you to arrange an appointment to enable you to collect your equipment after the repair. This appointment is a strict appointment so please be on time.

When you arrive at our premises, your equipment will be in our reception area awaiting your collection at the pick up time and day given to you. There will be no member of staff in the receptioon area, ensuring a zero contact collection.

If the appointment time is not met, then the collection will be cancelled.

---------------------------------------------------------------------------------------------------------

To all of the dedicated Console Wizard staff, I want to personally thank all of my staff for your dedication and hard work throughout this very challenging and worrying pandemic.

All my staff have worked extremely hard throughout this whole pandemic and I want to sincerely thank you all.


Please follow the government guidelines to ensure you and your family are safe.


I will keep updating this blog as we continue through this situation.

Any enquiries you may have please email them to sales@consolewizard.co.uk or via our facebook page www.facebook.com/consolewizard.


Thank you from Console Wizard and please all of you stay safe.


Sincerely

Mark Stapleton

Managing Director

Share this content

You must be registered

Clic here to register

Add a comment