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Corona Virus - Public facing store changes due to government lockdown.

Published : 10/15/2020 17:42:39
Categories : General Rss feed

Corona Virus blog

We are following guidance provided by the British Government regarding the ongoing Corona Virus situation.

                                                      15th October 2020

Our public fronted premises are open as usual Monday - Friday only, we are not currently open at weekends.

To ensure social distancing is adhered to we are accepting drop off in person at our premises, but only one customer (your family members or members of your bubble) permitted also in our reception area at any one time.

This is to ensure social distancing rules are adhered to.

If there is a customer already in the reception area, then we request for you to wait outside our premises until the reception area is clear.

Our telephone lines are manned as normal, and we can be reached by phone, email or Facebook (facebook.com/consolewizard)

Inside our premises

Our reception area is cleaned after every customer to ensure the door handles, desk, pen, card terminal, etc are sanitised to ensure its safe for every customer

Hand Sanitiser is also provided on the reception desk for your own protection.

Payment in person is by Cash or Card.


Repairs via our website 

We are still continuing with our Online repairs as usual, you can use all of our courier options Collect Plus, Parcel Force and Royal Mail shipping options.

Ideal solution to keep your family and yourself safe during this lockdown situation

Booking a repair via our website, is the perfect solution for the social distancing and the stay at home policy we all have to adhere to through this Covid 19 situtation.

We use Parcel Force 24 to collect your faulty equipment from the address you specified when you placed the order on our website (You will need to box up your faulty item, ensuring its well packaged).

We also use Collect Plus, this allows you to drop off your box faulty item as a drop off point in your area, then we use a courier to deliver the item back to your address after the repair.

Your equipment is repaired and then sent back to the same address via a next day courier. 

This means that you are not having to leave your home and put your family members or yourself at risk of infection, whilst having a faulty item repaired.


Our repair turn around times are unaffected, so we will repair your equipment quickly and professionally and return it back to you asap.

* Our normal turn times may be affected if the parts required for a repair are unavailable due to supplier closure, but will ensure our best efforts are applied during this period. 


I want to personally thank all my dedicated staff who are working very hard in very challenging circumstances, to serve you our customers.

Please follow the government guidelines to ensure you and your family are safe.

I will keep updating this blog as we continue through this situation.

Any enquiries you may have please email them to sales@consolewizard.co.uk or via our facebook page www.facebook.com/consolewizard.

Thank you from Console Wizard and please all of you stay safe.


Mark Stapleton

Managing Director

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