This fault can be caused by a corrupted data / game save or the console not being powered down in the correct way.

Our engineers will run the latest diagnostics at your Playstation 3, this will identify the problems on your harddisk. They will try their best to save the data on the harddisk.

** Note **

This cannot be guaranteed and full data loss may occur as part of the repair process.

If it is not possible to repair your existing harddisk, then a replacement harddisk will be required, but the engineer will contact you directly if this is required.