Have you forgotten the login password for your Windows laptop or have a computer that you are authorised to access but can no longer log into?
Our £29.99 Windows password reset service can restore access to compatible Windows local user accounts without automatically reinstalling the operating system.
Windows Password Problems
• Forgotten Windows local-account password
• Unable to log into Windows
• Password no longer accepted
• Authorised computer with an inaccessible local account
Microsoft Online Accounts
A Microsoft online account is different from a traditional local Windows account.
Where the computer uses an online Microsoft account, Microsoft's official account-recovery process may be required rather than a local password reset.
BitLocker & Encrypted Storage
Password reset does not bypass encrypted storage or BitLocker protection. If a drive is encrypted, the appropriate BitLocker recovery key or other recovery credentials may still be required.
Bolton Windows Password Reset Service
This service is available from our Bolton repair centre for customers who are authorised to access the computer concerned.
Frequently Asked Questions About Windows Password Reset
Can you reset a forgotten Windows password?
We can reset compatible local Windows account passwords where the customer is authorised to access the computer.
Can you reset my Microsoft account password?
Microsoft online accounts generally require Microsoft's official account-recovery process because the account is managed online rather than solely by the laptop.
Does password reset delete my files?
A compatible local-account password reset does not normally require Windows to be reinstalled. However, encrypted files and protected credentials can behave differently depending on the security configuration.
Can you bypass BitLocker?
No. BitLocker is drive encryption and is separate from a normal Windows login password. The appropriate BitLocker recovery key may be required to access an encrypted drive.
Do I need to prove the computer belongs to me?
The service is provided only where you are authorised to access the computer and account concerned.
Security policy
Delivery policy
Return policy