Warranty Repair

Console Wizard Repair Warranty

At Console Wizard, all successful repairs include a 3-month warranty covering the original fault repaired.

Our warranty is designed to give you confidence in the repair carried out by our engineers. If the same fault that we originally repaired returns during the 3-month warranty period, we will inspect your equipment and, where the fault is confirmed as covered by our warranty, carry out the necessary warranty repair at no additional repair charge.

The warranty applies specifically to the original fault repaired by Console Wizard. It does not provide a general warranty covering every component or any unrelated fault that may develop afterwards.

What Does Our 3-Month Repair Warranty Cover?

Our warranty covers the original fault successfully repaired by Console Wizard.

For example, if we replace a faulty HDMI port and the original HDMI repair subsequently fails during the warranty period, the repair can be returned to us for warranty assessment.

The same principle applies to other successful repairs, including:

• HDMI port repairs
• Charging ports and sockets
• USB and USB-C ports
• Ethernet/network sockets
• LCD and screen replacements
• Touchscreen repairs
• Battery replacements
• Motherboard repairs
• Fan replacements
• Disc drive and laser repairs
• Other successful repairs carried out by Console Wizard

The warranty covers the original repair and replacement component fitted, where applicable.

What Is Not Covered by the Warranty?

Our warranty does not cover a new or unrelated fault that develops after the original repair.

It also does not cover subsequent accidental, physical or liquid damage.

Examples include:

• Equipment being dropped after repair
• Cracked or smashed replacement screens
• Pressure damage or black/ink-like LCD damage
• HDMI, USB or charging ports being physically damaged again
• Bent or damaged connector pins
• Ports being pushed into the equipment
• New liquid damage
• Damage caused through misuse or excessive force
• Another repairer or the customer opening or interfering with the repaired equipment
• Unrelated hardware or software faults

If we inspect equipment returned under warranty and determine that the problem is unrelated to the original repair, we will contact you and explain what has been found.

If a new repair is required, we will provide you with the repair price before carrying out any additional chargeable work.

Warranty Period – 3 Months

All successful Console Wizard repairs include a 3-month warranty covering the original repaired fault.

The warranty starts from the date the original repair was completed.

A warranty repair does not restart, renew or extend the original warranty period.

For example, if warranty work is carried out two months after the original repair, the warranty will still expire three months from the date of the original successful repair.

The Console Wizard warranty is not a rolling warranty.

Free Warranty Return Within 7 Days

If the original repaired fault returns and you notify us within 7 days of receiving your repaired equipment back, we will provide the applicable warranty return shipping free of charge.

This allows us to inspect the equipment and, where the original repaired fault is confirmed, complete the warranty repair.

Warranty Returns After 7 Days

Your repair warranty remains valid for the full 3-month warranty period.

However, once more than 7 days have passed since you received your repaired equipment, the customer is responsible for the applicable return shipping cost.

We offer a reduced warranty shipping rate to help keep this cost as low as possible.

The 7-day period relates only to shipping charges. It does not mean that your repair warranty lasts only seven days.

Your repair warranty remains valid for 3 months from the date of the original successful repair.

What Happens During a Warranty Assessment?

When equipment is returned under warranty, our engineers will inspect and test it to determine whether the reported problem relates to the original repair.

If the original repaired fault is confirmed, we will carry out the necessary warranty repair.

If we are unable to reproduce the reported original fault after reasonable testing, there is no additional diagnostic fee for the warranty assessment.

The normal warranty shipping rules will still apply.

What if the Device Has a Different Fault?

If testing shows that your equipment has developed a new or unrelated fault, this will not be covered by the original repair warranty.

We will contact you, explain what has been diagnosed and provide you with the repair cost if another repair is required.

We will not carry out additional chargeable work without your approval.

Physical Damage to Replacement Ports

Replacement HDMI, USB, USB-C, charging and Ethernet/network ports are covered by our warranty against failure of the original repair.

However, the warranty does not cover new physical damage after the equipment has been returned.

Examples include a replacement socket being:

• Bent
• Cracked
• Pushed into the equipment
• Damaged by excessive force
• Damaged by incorrect cable insertion
• Damaged after a connected cable is knocked or pulled

These would be treated as new physical damage rather than failure of the original repair.

Screen, LCD and Touchscreen Warranty

Replacement LCD screens, touchscreens and display components are covered against failure of the replacement part or original repair during the 3-month warranty period.

The warranty does not cover new accidental or physical damage such as:

• Cracked or smashed screens
• Impact damage
• Pressure damage
• LCD bleeding or black patches caused by damage
• Scratches occurring after the repair

Replacement Battery Warranty

Replacement batteries are covered by our standard 3-month repair warranty against premature failure of the replacement battery or original repair.

The warranty does not cover physical damage, liquid damage, misuse or the normal gradual reduction in battery capacity that occurs through everyday use and ageing.

Warranty Seals and Third-Party Repairs

Console Wizard may apply a warranty or tamper-evident seal after a repair.

If equipment is subsequently opened, dismantled, modified or subjected to another repair attempt by the customer or another repairer, the warranty may be invalidated where that interference affects the original repaired area or prevents us from verifying the original repair.

Please do not open, dismantle or interfere with your equipment during the warranty period if you intend to make a warranty claim.

How Do I Arrange a Warranty Return?

If you believe the original fault repaired by Console Wizard has returned within the 3-month warranty period, you can arrange a warranty assessment using the Warranty Repair service on this page.

IMPORTANT – Please select your faulty item from the drop-down menu.

Selecting the correct faulty item helps us identify the type of equipment you are returning and ensures that your warranty return can be processed correctly.

Please also provide details of your original repair and a clear description of the problem you are currently experiencing.

If possible, provide as much information as you can about the fault, particularly if the problem is intermittent. This can help our engineers reproduce the problem during testing.

If the original repaired fault is reported within 7 days of receiving your equipment back, the applicable warranty return shipping will be arranged free of charge.

After the first 7 days, your repair remains covered by our 3-month warranty, but the reduced warranty shipping rate will apply.

Please select your faulty item from the drop-down menu before completing your warranty return order

Before Returning Your Equipment

Please package your equipment securely to protect it during transit.

Unless specifically requested, please do not send unnecessary accessories, cables, controllers, chargers, games, memory cards or other items with your equipment.

If an accessory is required to demonstrate or diagnose the fault, we will let you know.

Full Warranty Terms & Conditions

The information above provides an overview of the Console Wizard repair warranty.

Our warranty forms part of our full Terms & Conditions and is subject to the applicable warranty conditions and exclusions.

All successful repairs include a 3-month warranty covering the original repaired fault.

If you are unsure whether the problem you are experiencing is covered by warranty, please contact Console Wizard before returning your equipment.