Frequently Asked Questions (FAQ)

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We're Here to Help

We've put together answers to the questions we're asked most often. Whether you're sending a device to us, dropping it off in person, or simply want to know more about our repair process, you'll find the information below.

If you can't find the answer you're looking for, please don't hesitate to contact our friendly team.

1. Where are you located and what are your opening hours?

Console Wizard
517 Tonge Moor Road
Bolton
Lancashire
BL2 3BG

Telephone: 01204 388557

Opening Hours

Monday - Friday
09:30 - 17:30

If you're visiting us by car, please see our Parking Information page for details of nearby parking options.

2. Is parking available?

Yes. There is convenient on-road parking available directly outside our premises between 09:30 and 4:00pm, along with additional parking on nearby side streets.

For full details, please visit our Parking Information page.

3. How long do repairs take?

Most repairs and modifications are completed within 1-5 working days.

This repair time begins once your device has arrived at our workshop.

Please note that repair times may occasionally be longer if specialist parts need to be ordered, additional faults are discovered during diagnosis, or unforeseen technical issues arise.

Shipping Times

Courier delivery is in addition to the workshop repair time.

Our DPD delivery services offer Next Working Day delivery both to and from our workshop, Monday to Friday, helping minimise the total turnaround time.

4. What devices do you repair?

We specialise in repairing and upgrading a wide range of electronic devices, including:

• PlayStation consoles
• Xbox consoles
• Nintendo consoles
• Steam Deck
• Desktop computers
• Laptops
• Apple MacBooks
• Apple iMacs
• iPads
• Tablets

Simply browse the relevant category from the website menu to view the services available for your device.

5. How do I book a repair?

Booking a repair couldn't be easier.

Book Online

Simply select the repair you require, add it to your basket and complete the secure checkout process.

During checkout you'll be able to choose from our range of UK courier services or select to drop your device off at our workshop.

Visit Our Workshop

If you're local, you're welcome to bring your faulty device directly to us during opening hours.

No appointment is required.

Payment Methods

We accept debit cards, credit cards and cash for workshop customers.

Please note: We do not currently accept PayPal.

6. What should I bring with my device?

Games Consoles

Normally, we only require the console itself. If the fault relates to a controller, power supply or other accessory, please bring that with you too.

Desktop Computers

Please bring the computer tower only. There is no need to bring your keyboard, mouse, monitor or cables.

Laptops

Please bring your laptop and charger. Although we stock many chargers, having yours available can speed up diagnosis.

Tablets & iPads

Simply bring the device. Chargers are not normally required.

iPhones

Simply bring the handset. Most iPhone repairs are completed the same day, subject to parts availability.

7. How do I send my device to you?

Drop Off

You're welcome to drop your equipment off in person during our opening hours. No appointment is required.

DPD Courier Service

We offer discounted UK-wide courier services including collection from your home or workplace, DPD Local Drop-Off service and return delivery once your repair has been completed.

These services are often significantly cheaper than arranging shipping yourself.

Use Your Own Courier

You're also welcome to send your equipment using any courier of your choice.

8. What happens after I've placed my order?

Securely Package Your Device

Please ensure your equipment is packaged inside a sturdy cardboard box using plenty of protective packaging.

Please avoid sending devices wrapped only in carrier bags, loose inside a box, or without sufficient protection.

We normally reuse your packaging when returning your repaired equipment.

Include Your Order Details

Please include a printed copy of your order or your order number written clearly on paper inside the parcel.

DPD Local Drop-Off

We'll email your shipping label. Simply attach it to your parcel and drop it off at your chosen DPD location.

DPD Collection

DPD will collect your parcel on the collection date selected during checkout.

9. Will I receive updates during my repair?

Yes. We'll keep you informed throughout every stage of your repair.

Device Received

You'll receive an email confirming your equipment has safely arrived at our workshop.

Diagnosis

If you've booked our Inspection or Diagnosis service, one of our engineers will carefully examine your device before contacting you with a no-obligation repair quotation.

No repair work will be carried out without your approval.

Repair Complete

Once your repair has been completed, you'll receive confirmation that your repair has been finished, your courier tracking number and notification that your parcel has been dispatched.

Most parcels are delivered the next working day.

Please note that courier tracking normally becomes active during the evening once the parcel reaches the courier depot.

10. Do you accept PayPal?

Unfortunately, we do not currently accept PayPal.

We Accept

• Debit cards
• Credit cards
• Cash for workshop customers

Still Need Help?

If your question hasn't been answered above, our friendly team will be happy to help.

Console Wizard
517 Tonge Moor Road
Bolton
Lancashire
BL2 3BG

Telephone: 01204 388557

Email: sales@consolewizard.co.uk

Opening Hours

Monday - Friday
09:30 - 17:30