Idk how much traffic they're receiving atm, but yeah they had it fix at lot sooner than I was expecting that they would have.
Had my ps4 back a couple days now and everything seems to be back in working order.

Sort of a minor issue in that they couldn't reach my phone number apparently, but whatever, they did it, diagnosed it and got it back to me in a couple days.

Thanks guys!

Like others have already said, the RGH mod is awesome. I sent my 360 away on Monday and it arrived back the following Tuesday (it probably would have arrived back sooner but there was a bank holiday in the way). It boots quickly, usually less than 5 seconds but can take up to ~30s. Recommended.

Really impressed with the product and service from Console Wizard. The console was exactly as described, in good condition and came very well packaged. The Xbox 360 Elite works great, the 2Tb HD upgrade is well worth it if you want to put a lot of games on it. The machine really is ready to go so all you need to do is add your games and enjoy. Thanks Console Wizard - am having a great time with this! Would definitely recommend them and use again.