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Fast, friendly and professional service. Wasn't able to walk into the shop, but was able to get my item couriered up with help from console wizards. Was contacted within days from posting item with a phone call. Overheating issue found thermal paste had finished. With my consent they cleaned and replaced thermal paste and cleaned the system it's self. Item returned even quicker. Will definitely be using console wizard again. Great work

Overheating issue seems fixed. I was getting an overheating warning in certain games. Such as Spiderman 2 and Final Fantasy XVI. Certain missions and cutscenes would cause the fan to spin up and a message to appear saying my console is too hot and needs to close down. I could reliably replicate this issue and it was getting worse and started happening in other games as well.

Its a 3 year old Launch Day console. I tried cleaning the console myself according to YouTube videos, but it needed a professional to open it up and clean it thoroughly and possibly replace the thermal compound/liquid metal on the processor itself (which is a routine repair for PC, but for consoles it's more difficult).

I sent the console off via Parcel force 24. Which is fairly well integrated into the website and is convenient. It was just quite slow to pick up, drop off at the post office, have Console Wizard pick up, complete the work, ship it back. I was without my console for about 10 days. Which seemed rather long according to other reviews. If you have another courier you like using, there is an option to use your own, if you aren't happy with parcel force 24.

The console seems fixed though. The fan is much quieter and I have tried to "stress test" it with the games I know it doesn't like, and touch wood it seems fixed. Hopefully will get a few more years out of it.

The console did arrive back with some dust in the plastic dust guards, so I was sceptical that it had actually been cleaned. But perhaps this was an oversight because the console itself is working better than it did. Just perhaps I expected to get it back looking "like new" and felt like I shouldn't be doubting whether or not it has actually been cleaned inside. It does seem to be in working order though which is the main thing